IT Managed Services
Help Desk and Desktop Support
A Direct Line to Issue Resolution
SpringPoint’s help desk services give your end-users a direct line through voice, web or e-mail to the IT support they need to stay engaged and productive. Our help desk operates 24/7/365, so we can provide round-the-clock user support if needed. We also monitor your systems remotely 24/7, enabling our help desk team to perform software maintenance and troubleshooting.
Our first line of support is to proactively identify and resolve end-user problems. When users do encounter issues, we work to support them through to timely and complete issue resolution. When necessary, we immediately dispatch a field engineer to quickly identify and address the root cause of system issues. We round out our help desk offering with patch management, reporting, and anti-virus and anti-spyware updating.
Turn to SpringPoint’s help desk services for rapid issue resolution and complete support that keeps end-users up and running. Contact us now to get started.
We want to provide a good service for our clients as well as help our candidates find the best job. Our mantra is quality over quantity.
~ Kari Carter